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We do have phone agents at 1-800-Xfinity. I called last month and got through in 7 minutes, but it depends why you care calling. If you enter in your information you will get to an agent. When the automated system asks what you need, say "plan change" or "remove service" even if that is not necessarily what you want.
Get online support for Xfinity products & services. Find help & support articles, chat online, or schedule a call with an agent.
Quickest way to reach Xfinity customer service. If you don’t have the information above, or you are not an existing customer, here is the quickest way to navigate the phone system to get to the correct department or to reach a live Xfinity representative: Call (800) 934-6489 (1-800-Xfinity).
For example, plug "Comcast" into the box, click "Phone & Contact Info", and you'll see information about the specific phone number you need to call, average wait time, call center hours, and the buttons you need to press to get a human who can help you on the line.
Call Comcast at (800) 266-2278. Input your telephone number when prompted, or push "1" if the system recognizes your phone number and asks if it's correct.
How to Reach a Real Person at Comcast/Xfinity. Phone: Comcast’s official customer service number is 800-945-2288, but I called a different number, 800-266-2278. You may have to enter a lot of personal information to get connected, including your ZIP code.
Here’s how to get a live human to speak to: Call the customer service phone number. Allow the bot to recognize your account and ask you what you need. Spam say “AGENT” to it, after maybe 5-10 times it will finally ask if you want to text with a live chat agent.
Here's the phone number to our customer support department if you'd like to speak to someone over the phone 1-800-934-6489. In the Xfinity app, click the chat bubble icon on the upper right-hand corner.
Get assistance for Xfinity services, including customer support and troubleshooting, through the Xfinity Assistant.
Resolve Xfinity issues without needing a phone call. Pay your bill, get support, or connect with an agent with Xfinity Assistant.