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Please enter service address as it appears on the top portion of your bill. Use abbreviations (West = W, North = N, Street = St, Drive = Dr, etc.)
Welcome to Your New and Improved Baltimore Water Service Account. The centralized portal for all DPW Customer online activities. As of June 17th, 2024, your DPW Account has been updated. New and returning customers should follow the instructions below to access their new profile. What's New:
DPW's customer self-service portal provides a set of tools to help individuals monitor their water consumption, billing, and payment information (see below). The Customer Payment Portal, which launched on Oct. 1, 2022, introduces features to streamline the payment experience.
While many of our staff continue to work remotely, please submit requests by visiting our customer services page and selecting the appropriate form. In addition, the Rates and Revenue section can be reached at 410-396-5533. For more information on new account procedures, please visit the Water Meter Request Page.
Welcome to Your New and Improved Baltimore Water Service Account. The centralized portal for all DPW Customer online activities. As of June 17th, 2024, your DPW Account has been updated. New and returning customers should follow the instructions below to access their new profile. What's New:
Understanding Your Water Bill. Account Information: Information about the account, including your account number. Message Center: Important messages regarding your account or service will be displayed. The Activation Code is used to set up your online account the first time you login.
Please call the City's payment processing service, ACI Worldwide at 1-877-729-6269. Please note that a convenience fee will be charged for each payment. You will need the following information to use the automated phone service: Account Number Information. Credit Card Information.
The information below explains how to understand your current water bill and explains the process for inquiring about water, sewer, and stormwater accounts, with the intent of resolving customer issues as quickly and fairly as possible.
Miscellaneous Billing. Please enter your 7 digit bill number located on the top right portion of your bill. If your search is unsuccessful and you would like assistance, please contact the Baltimore City Collection Division at 410-396-3989.
Online Payments. The City of Baltimore is introducing a payment website with enhanced customer service features. For more information about setting up and managing your online account, view the Payment System Frequently Asked Questions. Want to receive City updates via email?