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Please enter service address as it appears on the top portion of your bill. Use abbreviations (West = W, North = N, Street = St, Drive = Dr, etc.)
DPW's customer self-service portal provides a set of tools to help individuals monitor their water consumption, billing, and payment information (see below).
Baltimore City now offers customers the ability to pay online via credit card or a personal/business checking account. Online payments are available 24 hours a day, 7 days a week. Avoid the lines and pay online!
Baltimore City now offers customers the ability to pay online via credit card or a personal/business checking account. Online payments are available 24 hours a day, 7 days a week. Avoid the lines and pay online! To learn about online payment options or to make an online payment.
Need Help Paying Your Water Bill? DPW encourages City residents who need help paying their water bills to apply for financial assistance through the City's Water Assistance Programs. Click here to find information regarding the City of Baltimore Water4All Water Discount Program.
The City of Baltimore is introducing a payment website with enhanced customer service features. For more information about setting up and managing your online account, view the Payment System Frequently Asked Questions.
The Baltimore City Department of Public Works, in collaboration with PromisePay, is providing flexible payment plans to Baltimore City residential, multifamily, and commercial customers to pay off past-due Water and Sewer Utilities balances over time.
Activation code: New customers must sign up using their Activation code. Customers can find their 8 character Activation code on the first page of their bill or on the second page
AutoPay - Set up and manage automatic payments on the bill due date using a credit card, debit card, or eCheck/ACH (bank draft). Pay by Text - Receive a text message when a bill has been issued and pay the bill by text.
Welcome to Your New and Improved Baltimore Water Service Account The centralized portal for all DPW Customer online activities. As of June 17th, 2024, your DPW Account has been updated.