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A service-level agreement is an agreement between two or more parties, where one is the customer and the others are service providers. This can be a legally binding formal or an informal "contract" (for example, internal department relationships). The agreement may involve separate organizations or different teams within one organization.
Service-level objective. A service-level objective ( SLO ), as per the O'Reilly Site Reliability Engineering book, is a "target value or range of values for a service level that is measured by an SLI ." [1] An SLO is a key element of a service-level agreement (SLA) between a service provider and a customer.
Service Level Objective (SLO): objectives based on these indicators, like 99.95% availability; Service Level Agreement (SLA): contract based on these objectives; a sample clause may be "if availability is 99% to 99.95% in a given month, the customer gets 10% off their monthly bill". SLIs form the basis of SLOs, which in turn form the basis of SLAs.
Service-level agreements are another type of software license where the vendor agrees to provide a level of service to the purchaser, often backed by financial penalties. Copyleft is a type of free license that mandates derivative works to be licensed.
Wikipedia:Service level agreement. Wikipedia is a volunteer run, charitably funded project. It is offered as a free service with no warranties or guarantees. No contract exists between you the user of Wikipedia and the project or the Wikimedia Foundation which maintains the infrastructure. We do our best to fix things in a timely manner ...
High availability ( HA) is a characteristic of a system that aims to ensure an agreed level of operational performance, usually uptime, for a higher than normal period. [1] Modernization has resulted in an increased reliance on these systems. For example, hospitals and data centers require high availability of their systems to perform routine ...
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