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Visit the Amazon Prime Video help site to troubleshoot common issues, including how to install the Prime Video app, download content from Prime Video, manage your account and subscription, watch live events, rent and buy movies and TV shows, and more.
Issues Watching Prime Video Add-On Subscriptions While I Travel; What Is Included with Prime Video Add-On Subscriptions? Paying for Prime Video Add-On Subscriptions with Gift Cards; Why Do I Have to Pay Extra for Prime Video Add-On Subscriptions?
Most Amazon Prime Video problems can be fixed by going through those basic troubleshooting steps, but an error code can help you focus on the actual source of the problem more quickly.
Learn how to fix Amazon Prime Video problems on Android, iPhone, iPad, Mac, PC or your smart TV without waiting for Amazon to help.
You may encounter an error message while using the Prime Video app if you’re experiencing issues with your Internet connection. Try the following steps if you’re having problems: Check that your connected device (such as a smart TV, set top box) is connected to the Internet.
Settled down to watch something on Amazon Prime Video and encountered an error? Here are the most annoying Prime Video issues and their resolutions.
Performing a hard reset will often clear up your problems, but here’s how to fix them in case that doesn’t help: Step 1: Amazon Prime Video on Android
To check if your Amazon Prime Video problem is caused by Amazon servers, use a checking service to learn whether Amazon is offline or experiencing problems. Popular checking services include Down Detector and Is it Down Right Now?
Related Help Topics. Troubleshoot Internet Connection Issues with Your Connected Device; Issues with Prime Video from External Provider
There are a few reasons why Prime Video may not be working. Here's a look at some common Amazon Prime Video problems and how to fix them.