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2. Help desk software - Wikipedia

   en.wikipedia.org/wiki/Help_desk_software

   Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues.. Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.

3. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   v. t. e. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...

4. Comparison of CRM systems - Wikipedia

   en.wikipedia.org/wiki/Comparison_of_CRM_systems

   Systems Creator Last Stable Version Release Date License Implementation language(s) Server Operating System Database backend First Release Date Act! CRM: Pat Sullivan and Mike Muhney: 22.1 June 2020 Proprietary or SaaS: C#, .NET: Windows, Web, iOS, Android: MS SQL: 1987 Adempiere: Jorg Janke 3.9.3 December 2019 GPLv2: Java Windows, Linux, Unix ...

5. Service system - Wikipedia

   en.wikipedia.org/wiki/Service_system

   A service system (also customer service system (CSS)) is a configuration of technology and organizational networks designed to deliver services that satisfy the needs, wants, or aspirations of customers. "Service system" is a term used in the service management, service operations, services marketing, service engineering, and service design ...

6. Appointment scheduling software - Wikipedia

   en.wikipedia.org/.../Appointment_scheduling_software

   Appointment scheduling software is a type of computer software designed to facilitate the management and organization of appointments and schedules. It has become an essential tool for businesses and individuals seeking to streamline their appointment booking processes and enhance efficiency. This section provides an overview of the evolution ...

7. Kana Software - Wikipedia

   en.wikipedia.org/wiki/Kana_Software

   Verint Systems. Website. www .kana .com. KANA Software, Inc. is a wholly owned subsidiary of Verint Systems (NASDAQ: VRNT) and provides on-premises and cloud computing hosted customer relationship management software products to many of the Fortune 500, mid-market businesses and government agencies.