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Welcome. Welcome to the Meraki Go Community. Here you can ask questions of other Meraki Go users and of the Meraki Go support team. To get started, please (1) update your profile picture and (2) introduce yourself! Are you a Meraki Go Partner?
Platform programmability, automation, location analytics, and integrations. View all forums. You may notice a new popup around here. We want to know WHY you come to the community, so we can make it better for your needs. Answer for a chance to win a sweet Meraki I Believe jacket. Expand your skillset and earn a certificate of completion.
Sep 4 2020 12:10 AM. Hey folks, I'm having an issue with my meraki wifi and wanted to resolve it hopefully within a day. I looked up on forum and found that it has to be coordinated to support to change it. Since its kinda urgent, I decided to call their contact number but the system put me on hold and have me waited for like several minutes ...
More specifically you can create a case under Settings tab > Account > Contact support and one of our engineers will get back to you ASAP! I hope this answers your question! Jun 21 2018 3:33 AM. I am sorry to hear that you are having trouble! I am afraid that at the moment we do not provide telephone support for Meraki Go users.
I wish Meraki did have a VRF capable switch. I could EOL our Cisco router fleet. As it is, I am thinking of replacing them (ASR/ISR) with some Ruckus switches with advanced IP license which my firewall reseller likes and recommends. We do not tax our Cisco routers at all and the ASR were extremely expensive, a switch that supported VRF and VRRP ...
To further expand on my original post, the minute you request a case be escalated, the first thing your Support Engineer will do is speak with a manager and make sure that (1) All relevant parties are brought in on the case and (2) that there are clear next steps defined and proper goals are set.
Meraki Support. Jul 17 2018 9:20 PM. Hi Everyone, Was just seeing if it just me or does it take a very long time to get through to the Meraki Support when calling. Based in Australia we call the Australian number and the last few times I have been waiting for over 30 minutes. Currently I am on hold and its been 42 minutes and counting.
In fact, for -ER and -ZR optics, the Cisco SFPs are the only option, as Meraki doesn't provide ER/ZR SKUs. However it can cause a little bit of a delay if you needed support to RMA a Cisco SFP in a Meraki switch. Because the Cisco SFP is going to be covered by the SMARTnet on a Cisco switch, not by the license on a Meraki switch.
Cisco Meraki cannot guarantee that legacy hardware products will be able to connect to the management software indefinitely following the EOST Date; Cisco Meraki Technical Support may no longer troubleshoot the legacy hardware products; Cisco Meraki may no longer issue firmware updates or patches for the legacy products; and
My suggestions are based on documentation of Meraki best practices and day-to-day experience. Please, if this post was useful, leave your kudos and mark it as solved. 3 Kudos