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  2. Customer service representative - Wikipedia

    en.wikipedia.org/.../Customer_service_representative

    Required skills. Customer service representative positions often require at least a high school diploma. Representatives often have some experience with office software. First impressions are very important in this job. The moment one begins to communicate with a customer, one is being judged.

  3. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...

  4. Customer Service Job Description - AOL

    www.aol.com/2010/10/15/customer-service-job...

    Customer service is a tough industry to work in, but with the right skills you can be successful and reap the awards of helping clients. Every company has customer service representatives to ...

  5. Skills Spotlight: Customer Service And 12 Related Jobs - AOL

    www.aol.com/2014/05/23/skills-spotlight-customer...

    Shutterstock In a world where every customer interaction is caught on camera, video, microphone or social media, it takes a special group of people to work in customer service. Rarely do they hear ...

  6. Sales - Wikipedia

    en.wikipedia.org/wiki/Sales

    Marketing is the whole of the work on persuasion made for the whole of the target people. Sales is the process of persuasion and effort from one person to one person (B2C), or one person to a corporation (B2B), in order to make a living resource enter the company. This may occur in person, over the phone or digitally.

  7. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    v. t. e. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...

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