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Instead, type "Xfinity Support" there. • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list. • - An "Xfinity Support" graphic replaces the "To:" line. • Type your message in the text area near the bottom of the window. • Press Enter to send it. 0.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.
I have been dealing with disgraceful customer service! I went to the Xfinity store, replaced much of my equipment after being told that was the issue. One box, out of three is giving us 1 channel only. This seems to be a network issue but nobody will help. Julio assured me that he had referred this to his manager and I am getting no response.
Customer service complaints. To: whoever cares to keep my business, Year after year since service started, customer service representative has been very unreliable, unaccountable, incompetent in all areas of services Xfinity offers. Not a time ever that a single service call resulted in a resolution; it usually requires multiple calls ...
I am writing to formally file a complaint regarding my recent experience with Xfinity's customer service and online ordering process. I hope this email will address the issues I have encountered and lead to a swift resolution. Background: Initial Online Order: On August 25, 2024. I attempted to place an order on the Xfinity website for internet ...
6.9K Messages. 4 years ago. Hi @mjte, and thanks for posting to the Xfinity Forum. I'm so for the issues you may be having and want to see how my team and I can help make things right. We don't have a direct email address we can provide you. However, as the Corporate Digital Care Team, we can take your complaint, gather your account and contact ...
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. Click "Sign In" if necessary. Click the "direct messaging" icon or https://comca.st/3J0ir1l. Click the "New message" (pencil and paper) icon.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. • Type your message in the text area near ...
Comcast has horrific customer service. I have been with Comcast for 7 years and will terminate my account at the end of this year. I transferred my service on 9/28/23 and still cannot get customer service to give me accurate information, such as what is my current account number! I have made numerous calls and is always referred to chat(no help).
To send a "Peer to peer" message: Click "Sign In" if necessary. • Click the "Peer to peer chat" icon. • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line.