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@RockneL wrote: Can anyone offer advice on how to speak to a live customer service agent? I’ve called the 1-800 customer service number and prompted to talk with technical support.
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Type your message in the text area near the bottom of the window. 5. Press Enter to send it. An official employee, such as myself or whoever is first available, will ...
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
Xfinity has to have the worst Customer Service platform in the history of the world. They assume that you can only have a problem in a certain area such as Internet or voice and then base all of their questions off of those areas. After spending hours of going around in circles I somehow lucked out and got to speak to a live agent.
The recorded message said "We won't help you with your phone plan if you press #1. Then I pressed #2, got another agent who gave me the same agent ID # as the first person 1519, I explained my frustrating experience with the first agent, and then the same thing happened. Xfinity-why are you refusing to provide customer service to your clients?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
You may use our Xfinity Assistant here to chat with a live agent 24/7. You can also use this platform (Xfinity Forums) to create posts regarding any service or account questions or concerns you may have, allowing the community as well as our Digital Care Team to help in any way we can. Please let me know if this helps!
How to speak to a live agent The Xfinity 800 numbers lead me to the automated system which will not let me in, since my issue does not conform to the limited list of options. I tried the text me option, but it connected me to someone reading a paper about power distribution.
I am a live person and can help you via Forums. Here's the phone number to our customer support department if you'd like to speak to someone over the phone 1-800-934-6489. In the Xfinity app, click the chat bubble icon on the upper right-hand corner. From the More tab in the Xfinity Home app, click Chat with an Agent.
Want to speak to representative in the United States I have an ongoing issue with phantom data charges and I have been trying to get a US-based representative who can delete the overages. The overseas peeps are impossible for my old ears to understand and they're not empowered to delete these overcharges.