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X-finity! your robots customer service suck!! Total waste of time!! Isn't your customer worth to you live customer service that can "process" information and respond without WASTING YOUR CUSTOMERS TIME????? how much is your customer worth????? I dumped AT&T after 20 yrs for being liars never delivering now it seems xfinity's time is coming.
We are available over Xfinity Forums 7 days a week between 6:00 am - 12:00 am EST. If you feel more comfortable and would like to call, you can contact Xfinity by calling 1-800-266-2278. I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
Here's the phone number to our customer support department if you'd like to speak to someone over the phone 1-800-934-6489. In the Xfinity app, click the chat bubble icon on the upper right-hand corner. From the More tab in the Xfinity Home app, click Chat with an Agent. 0. 0.
What is do you need assitance with or have questions about? The normal process is you make a post about your concern, and then standby while other users provide suggestions. If you are wanting to speak with someone from our traditional phone customer service team, that would be via 1-800-XFINITY (1-800-934-6489).
XfinityBillie. @user_58ba3d There should be an icon of a message box in the upper right-hand corner you would need to click to start a DM. You can also try clicking this link. I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
Click "Sign In" if necessary. • Click the "Direct Message chat" icon. • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line.
Click the "Direct Message" icon in the upper right - it looks like a chat bubble. Click the "New message" (pencil and paper) icon just to the right of Conversations. Type "Xfinity Support" in the "To:" line - do not use the Employee's name! Type your message in the text area near the bottom of the window. Press Enter to send it.
2. Hit the compose button to the right of "conversations". 3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Type your message in the text area near the bottom of the window. 5.
Click the "Direct Message” icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Type your message in the text area near the bottom of the window. Press Enter to send your message.
Here is what worked: call 1800 266 2278 and pretend to be a new customer when the automated machine asks. Obviously they only care about taking more money from unsuspecting victims, so gotta play that game. Good luck. I will be sure to never use comcast ever again.