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2. Get help with your AOL billing questions - AOL Help

   help.aol.com/articles/account-management...

   If your account is past due or you want to upgrade your account to a paid plan or Premium Service, you’ll need to update your account’s payment method. 1. Learn which payment methods are available for AOL services. 2. Learn how to add, change or delete a payment method.

3. Identify legitimate AOL websites, requests, and communications

   help.aol.com/articles/identify-legitimate-aol...

   • Fake email addresses - Malicious actors sometimes send from email addresses made to look like an official email address but in fact is missing a letter(s), misspelled, replaces a letter with a lookalike number (e.g. “O” and “0”), or originates from free email services that would not be used for official communications.

4. Goodwill letters: How to get late payments removed from your ...

   www.aol.com/finance/goodwill-letters-payments...

   A goodwill letter is a formal letter to a creditor or lender, such as a bank or credit card company, to request forgiveness for a late payment or other negative item on your credit report. In the ...

5. Authorization hold - Wikipedia

   en.wikipedia.org/wiki/Authorization_hold

   Authorization hold. Authorization hold (also card authorization, preauthorization, or preauth) is a service offered by credit and debit card providers whereby the provider puts a hold of the amount approved by the cardholder, reducing the balance of available funds until the merchant clears the transaction (also called settlement ), after the ...

6. Dunning (process) - Wikipedia

   en.wikipedia.org/wiki/Dunning_(process)

   Dunning is the process of methodically communicating with customers to ensure the collection of accounts receivable. Communications progress from gentle reminders to threatening letters and phone calls and more or less intimidating location visits as accounts become more overdue. Laws in each country regulate the form that dunning can take. It ...

7. Contact AOL customer support - AOL Help

   help.aol.com/articles/account-management...

   In addition to the support options listed above, paid members also have access to 24/7 phone support by calling 1-800-827-6364. Learn about the support options AOL offers and how to access help for your question or issue.