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Contact the U.S. Department of Education's office of Federal Student Aid with questions about applying for aid and the FAFSA form, loan repayment, and more.
Find contact information for Federal Student Aid, including phone numbers and addresses for various services.
Call, email, or chat with a representative. Visit Federal Student Aid's Help Center for answers to frequently asked questions and contact information for additional resources.
help.answers.landing.links.questions.title. How do I apply for an income-driven repayment (IDR) plan? How do I apply for Public Service Loan Forgiveness (PSLF)? How much money can I get from a Federal Pell Grant?
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Chat with an agent is generally available when our contact center is open. Find contact center hours of operation. During periods of high volume, the chat link might not appear. If this is the case, please be patient and check back later. You can access Aidan, our virtual assistant, at any time in the bottom right corner of the screen.
Get Support. Email, chat, or call through the Federal Student Aid Information Center. Chat with Aidan ®, our virtual assistant. The FAFSA form is available in English and Spanish. Request an interpreter for support in another language.
Call, email, or chat with a representative. Visit Federal Student Aid's Help Center for answers to frequently asked questions and contact information for additional resources.
Have you tried chatting with Eddie, our virtual agent? Eddie can answer student loan questions, look up general account information, and can connect you with a live agent if necessary.
Contact Nelnet Student Aid for assistance with your federal student loans.