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Feel free to review our Customer Help Center for our most common topics. Chat with us by clicking the Chat Online link at the bottom of the page. Our Virtual Agent is available to assist 24 hours a day.
What Is Macy's Furniture And Mattress Return Policy? View More.
Macy's Credit Customer Service 888-257-6757. Mon-Sun 9 AM–12 AM ET. TDD/TTY for the Hearing Impaired 711. Calls are monitored or recorded for quality assurance purposes. If you need Macy's Customer Service for an order related question or concern please call 800-289-6229. Feedback.
Order Inquiries for Furniture or Mattress. Report an Issue with Shipment or Delivery. Product Warranty Information. Customer service category Orders page at Macys.com.
The quickest and easiest way to get assistance with your order issue is by clicking the Chat Online link at the bottom of the page. Our Virtual agent is available 24 hours a day and can assist with shipment issues such as: Package not received. Missing or incomplete item. Wrong item received. Damaged or defective item.
Contact Credit Customer Service. Where can I check the credit limit or available credit for my Macy’s Credit Card online? How do I dispute Unauthorized or Fraudulent charges on my Macy's Account? Why are some Macy's Credit Cards not red?
Contact Credit Customer Service. Where can I check the credit limit or available credit for my Macy’s Credit Card online? How do I dispute Unauthorized or Fraudulent charges on my Macy's Account? Why are some Macy's Credit Cards not red?
Find my Macy's Store. You can set and change your favorite store location by clicking the Store location next to Sign In / My Account, or if signed in, your name and card level. Click store name; Select a Store should slide out; Type in zip code; Choose the store you want to shop or make your favorite location; Click back arrow on slide out to ...
Start a return here. Store returns are free. As of August 2, 2023, for Star Reward members, return shipping is free. For non-members, a $9.99 return shipping fee plus tax, where applicable, will be deducted from your refund. Sign up for Star Rewards here.
Macy's Business Hours. Need to know when to reach us? No problem, take a look below for our hours of operation by department.