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Customer service representative positions often require at least a high school diploma. [4] Representatives often have some experience with office software. [5] First impressions are very important in this job. The moment one begins to communicate with a customer, one is being judged.
Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1] but towards the end, the idea of a well-performed service is that of increasing revenues.
Customer Service Representative. If you enjoy helping others, this may be a great entry-level remote job for you. The median pay is $17.75 per hour, according to the Bureau of Labor Statistics.
It is expected that artificial intelligence-based chatbots will significantly impact call centre jobs and will increase productivity substantially. [2] [3] [4] Many organisations have already adopted AI-based chatbots to improve their customer service experience. [4] [5] [3] The contact center is a central point from which all customer contacts ...
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