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Google reviews provide useful information and help your business stand out. Reviews show up next to your Business Profile in Maps and Search. Important: Reviews are only available in certain countries or regions, or to certain categories of businesses.
On Google Maps, you can write reviews for places you visit. You can also leave info or post photo or video updates about a place, like if it’s quiet and romantic or if it’s under renovation. Important: To keep policy violators off Google Maps, we moderate user reviews and related content.
Manage reviews on your Google Business Profile with our easy, automated self-help flow. It lets you report review removals and check review status in minutes.
On Google Search and Maps, you can find the following information about local places and businesses: Review scores. Top reviews. Total number of reviews. All scores are rated on a scale from 1 to 5 stars, with 5 as the highest rating.
Read & reply to reviews on Google. Reviews from your customers can provide valuable feedback for your business. You can reply to reviews, which can help build customer trust. When you reply to reviews, you post publicly as your business.
Your review, score, and details about a place show up in Google Maps and on your profile until you take them down. After your review is published, you can edit it or change the rating and pictures you included. Learn how to post a photo update instead.
Google gathers store ratings from reputable websites that aggregate business reviews, as well as from users on Google. These ratings primarily reflect customers' overall post-fulfillment consumer experience with your business on a country basis.
Submit feedback. Send feedback on... This help content & information. General Help Center experience. Next. Help Center. Community. Manage your Business Profile. Google Business Profile.
To ask Google to remove or delete an inappropriate review from your Business Profile, report the review. Google can remove reviews that violate Google's policies.
When customers review your service business, they can rate specific aspects of their experience. These ratings are collected and displayed on your Business Profile. Learn more about how to read and reply to reviews.