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  2. Random symbols, garbled text, garbage print, or prints...

    help.brother-usa.com/app/answers/detail/a_id/76503

    Local (USB) connection: 1. Delete any pending print jobs from all installed printers. 2. Disconnect the USB cable from the Brother machine and computer. 3. Turn off the Brother machine, wait 15 seconds and then turn the machine back on. 4. Connect the USB cable from the Brother machine to the computer.

  3. Dots or marks on printed pages - Brother USA

    help.brother-usa.com/app/answers/detail/a_id/76736

    Press User Settings. - If there are no dots or still black dots on the printouts, the issue is being caused by the color toner cartridge leaving dots or marks on the page. This cartridge will need to be replaced to resolve the issue. - If there are magenta dots instead of black dots, go to step 4. 3.

  4. Wrong characters are typed - Brother USA

    help.brother-usa.com/app/answers/detail/a_id/54266

    Release both keys. - If it is still typing the wrong characters, go to step 2. 2. Check the daisy wheel is locked into the carriage correctly. a. Turn off the machine. b. Open the top cover, locate the black lever near the hammer and move it away from the platen. c. Lift out the daisy wheel.

  5. Black or colored vertical lines or streaks on printed pages -...

    help.brother-usa.com/app/answers/detail/a_id/59285

    Black, cyan, magenta, or yellow vertical lines or streaks can be caused by a dirty corona wire, a toner cartridge, or the drum unit. Follow the steps below to clean the corona wire and the drum roller. 1. Review your printed pages to identify the color causing the problem. - Go to step 2 to clean the corona wire for the color line you see.

  6. Dots or smudges on printed pages - Brother USA

    help.brother-usa.com/app/answers/detail/a_id/125342

    1. Dots are usually caused by foreign material sticking to or damaging the surface of the drum (for example, paper dust, glue from labels or envelopes, paper clips, staples). Toner sticks to these areas on the drum and creates black dots on the printed pages. 2. Clean the drum unit: a. Open the front cover and remove the drum and toner assembly.

  7. White horizontal lines or streaks on printed pages - Brother USA

    help.brother-usa.com/app/answers/detail/a_id/58592/~/white-horizontal-lines-or...

    Press GO three times. The machine should print out the Printer Settings page. - If no white horizontal lines appear, the issue is resolved. - If white horizontal lines appear on the Printer Settings page, go to step 9. 9. Choose the appropriate Media Type for paper you are using in the printer driver.

  8. How do I clear the message 'No Toner'? - Brother USA

    help.brother-usa.com/app/answers/detail/a_id/58289/~/how-do-i-clear-the-message...

    Push the drum unit into the machine until it clicks into place. 8. Close the front cover of the machine. - If the display reads 'Date & Time', the problem is resolved. - If the display reads 'No Toner' but indicates a different color toner cartridge, go back to STEP 1 to repeat these steps for the other color toner cartridge.

  9. Create a bar code label - P-touch Editor 5.x or 4.x - Brother USA

    help.brother-usa.com/app/answers/detail/a_id/51141

    Create a bar code label - P-touch Editor 5.x or 4.x. 1. Click Insert → Bar Code to open Bar Code Properties. 2. Click the Protocol tab and select the bar code protocol. The description of the bar code is listed at the bottom. It states which characters are allowed and required number of digits. These are bar code specifications and cannot be ...

  10. Machine freezes with 'Receiving Data' or 'Printing' message -...

    help.brother-usa.com/app/answers/detail/a_id/130884

    4. Press and hold the ON/OFF key to turn the machine on. - If you unplugged the machine, plug it back in. 5. Does the LCD read 'Receiving Data' or 'Printing?'. - If no, go to STEP 6. - Your machine has a two-year limited exchange warranty. You may use the link below to find a Brother-authorized service center in your area.

  11. The printed pages have dots or spots. How can I improve the print...

    help.brother-usa.com/app/answers/detail/a_id/60152

    How can I improve the print quality? Take the printed page with the dots running down the page and measure the distance between the repeating dots or group of repeating dots. - If the dots are spaced every 3.7 in. (or 94mm) with about 2 3 dots down the page, go to STEP 1. - If the dot pattern repeats every 1.5 in. (or 39mm) with about 7 8 dots ...