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If you never received one that would mean there was an issue setting up/creating your account and would connect your Xfinity ID to your account and plan. I have found the most common reason for an account creation to fail is the address. I would make sure you are using your address as it is recognized by the USPS.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.
We can take a look at your account, and ensure the transfer went through completely. Please send us a direct message, with your full name, and service address. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line.
To send a direct message: Click "Sign In" if necessary. • Click the "Direct messaging" icon near the top right of the page. • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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Thank you. I understand that, but I have been receiving emails from Xfinity whenever I attempt to log into my account from another device saying 'new Xfinity sign-in'. Additionally, I have been able to reset my password and have done so. If my account was not set up, how am I able to do these things?
Click the "Direct Message chat" icon. Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window.
I have not been able to log into my account from the same browser and same connection and same device I've always used. For the past week I have been getting the same messageL You don't have perm...
No primary was listed. So, I must have been paying/viewing my bills as a secondary user all these years. I called the COMCAST REP--not the Mobile rep--and asked them to update my account to make sure the right user was the primary user. This took them 5 seconds, and I was instantly able to log into my Mobile account.
The login issue happens when I try to login to my XFinity account using my browser. This isn't a "WiFi" login issue of any kind. My computer uses Ethernet to connect to my router and out to the internet. When I point my browser at the XFinity website so I can login to check my bandwidth usage, for example, I was encountering the issue I ...