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2. Web service - Wikipedia

   en.wikipedia.org/wiki/Web_service

   Web services architecture: the service provider sends a WSDL file to UDDI. The service requester contacts UDDI to find out who is the provider for the data it needs, and then it contacts the service provider using the SOAP protocol. The service provider validates the service request and sends structured data in an XML file, using the SOAP protocol.

3. Service catalog - Wikipedia

   en.wikipedia.org/wiki/Service_Catalog

   A service catalog (or catalogue ), is an organized and curated collection of business and information technology services within an enterprise. Service catalogs are knowledge management tools which designate subject matter experts (SMEs) who answer questions and requests related to the listed service. Services in the catalog are usually very ...

4. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service ...

5. List of HTTP status codes - Wikipedia

   en.wikipedia.org/wiki/List_of_HTTP_status_codes

   An expansion of the 400 Bad Request response code, used when a client certificate is required but not provided. 497 HTTP Request Sent to HTTPS Port. An expansion of the 400 Bad Request response code, used when the client has made a HTTP request to a port listening for HTTPS requests. 499 Client Closed Request.

6. ITIL - Wikipedia

   en.wikipedia.org/wiki/ITIL

   ITIL describes processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific. It was designed to allow organizations to establish a baseline. It is used to demonstrate compliance and to measure improvements. There is no formal independent third-party compliance assessment available to demonstrate ...

7. Incident management (ITSM) - Wikipedia

   en.wikipedia.org/wiki/Incident_management_(ITSM)

   Incident management (IM) is an IT service management (ITSM) process area. [1] The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.

8. HP Service Manager software - Wikipedia

   en.wikipedia.org/wiki/HP_Service_Manager_software

   Service Manager is an ITSM Tool using the ITIL framework providing a web interface for corporate changes, releases and interactions (request fulfillment) supported by a Service catalog and CMDB. For a summary of the functionality, screenshots , data sheets , white papers and more information refer to the sources listed above.

9. Software as a service - Wikipedia

   en.wikipedia.org/wiki/Software_as_a_service

   Software as a service ( SaaS / sæs / [ 1]) is a form of cloud computing in which the provider offers the use of application software to a client and manages all the physical and software resources used by the application. [ 2] The distinguishing feature of SaaS compared to other software delivery models is that it separates "the possession and ...