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If your EA account was hacked and your email changed, I recommend that you reach out to our live support team as soon as possible via the following link: For support, please visit the EA Help website. For instructions on how to use the EA Help services, please refer to How to use EA Help. They can help re-secure your account and update your ...
It's possible you might not be logging into the right account. An advisor should be able to help with this. When it comes to opening cases, try using a Chrome browser in incognito mode if you're having trouble. It would also be good to use a desktop browser instead of a mobile one. If you have to use a mobile device, try enabling the setting ...
Any operation on the website results in an email verification being sent to the @anonymous.ea.com . Clicking on your helpful link to reach out to support leads back to this page. I would be happy just to unlink his ea.com account from his PS4 but that also requires an email verification that is sent to the email address that we do not control. 3.
Community Manager. Origin Accounts are now called EA Accounts. This is a simple name change; you don't have to do a thing. Your Account for everything EA. Continue logging in to your EA Account with the same information you always use. You won't notice any changes in your experience other than updates to the name and logo on login windows.
As you've noticed, The Sims 4 is now free to play and no longer supplies a code to redeem access for child accounts as of October 18th. We are currently devising a system for parents to grant this content to a child account in the absence of a product code. In the interim, parents who wish to grant a linked underaged account access to The Sims ...
The only way to get assistance with account-related issues, is via the EA Live Support team. You can contact EA Help via the EA Help website. Detailed instructions on how to use the EA Help service can be found here. Thanks.
zue44hypkq3c. ★★★★★ Newbie. @EA_Aljo. When I follow the instructions, no matter what path I choose under the "account" tab, I am unable to create a case or get any contact information. As others in this thread, my underage child has an "*****@anonymous.ea.com" account associated with his Xbox user account. If you could take exact ...
To do that: Click Log In. On the pop-up window that appears, choose to log in with your PlayStation Network account: Another pop-up will appear for the platform you chose. Log in using your sign-in details for that account. If the account you sign into is linked to an EA Account, you’ll now be logged in on EA Help.
Hey @raidermt1985 . If you're not receiving verification codes, please try to use a backup code instead. If you don't have backup codes or can't access the email on file for any reason, our support team is here to help.
Hey @ArnaudSeven68 Our dedicated live support team is here to assist you every step of the way. In order to add a secondary email to your profile and resolve this issue, we will need to complete additional account verification.