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A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service. [ 2]
Customer satisfaction is a term frequently used in marketing to evaluate customer experience. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products ...
Google Forms is a survey administration software included as part of the free, web-based Google Docs Editors suite offered by Google. The service also includes Google Docs, Google Sheets, Google Slides, Google Drawings, Google Sites, and Google Keep. Google Forms is only available as a web application. The app allows users to create and edit ...
Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1] but towards the end, the idea of a well-performed service is that of increasing revenues.
Portnoy's Complaint is a 1969 American novel by Philip Roth. [ 2] Its success turned Roth into a major celebrity, sparking a storm of controversy over its explicit and candid treatment of sexuality, including detailed depictions of masturbation using various props including a piece of liver. [ 3] The novel tells the humorous monologue of "a ...
Bulletin board system. A bulletin board system ( BBS ), also called a computer bulletin board service ( CBBS ), [ 1] was a computer server running software that allowed users to connect to the system using a terminal program. Once logged in, the user could perform functions such as uploading and downloading software and data, reading news and ...
Form letter. A form letter is a letter written from a template, rather than being specially composed for a specific recipient. The most general kind of form letter consists of one or more regions of boilerplate text interspersed with one or more substitution placeholders. Although form letters are generally intended for a wide audience, many ...
Voice of the customer. In marketing and quality management, the voice of the customer ( VOC) summarizes customers' expectations, preferences and aversions. A widely used form of customer's voice market research produces a detailed set of customer wants and needs, organized into a hierarchical structure, and then prioritized in terms of relative ...