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Careers at Kohl's At Kohl’s, we’re always looking to create the next great thing. Since 1962, our people have been our biggest asset and every great thing we do is thanks to the great people we hire.
Welcome to the cs.kohls.com support site home page.
Only items purchased on Kohls.com can be returned via mail. Any items purchased from a Kohl’s store location can be returned to any store location. If there was an issue with your order, such as missing, damaged or wrong items received, you can use the chat feature at the bottom of this page or call Kohl’s Customer Service at 855-564-5705.
Track Order Status. How to Check the Status of Orders on the Kohl's App. Ensure you are logged into your shopping profile on the Kohl’s app to view orders placed with your profile. Select “Order” in the menu in the upper-left corner. Select the order you want to track. The tracking number will be displayed. Did You Checkout as a Guest?
Select the appropriate link. Select ”Forgot password”. Follow the prompts to reset your login credentials. Please Note: If you are locked out of your Kohl’s Card Account due to multiple failed login attempts, you will not be able to try logging in again until your account goes through a "cool-down period" of at least 2 hours.
Click “Register for online access” on the login page. Enter your 12-digit card number from a Kohl’s Card. Please note: your account number from your statement will not work. Enter your last name as it appears on the Kohl’s Card. Enter your date of birth following the format shown (example: 01/01/1970). Enter your ZIP/Postal code. Click ...
Activate Your New Kohl’s Card. Click the Menu icon. Click “Manage card” then “Activate card”. On the sidebar, confirm the card that will be replaced (usually the most recent card issued to you) and your address. (You can change your address in your profile.) Click “Replace card”. Once activated, you’ll see a notification.
How can we assist you today? Chat us! Use the ASK US button on this page.
Make certain changes such as address, phone and email updates. Get your balance, payment information, recent activity, and even pay your bill.
How can I track my order? You can check the status of your package once it’s in transit. Using the link provided via email, you can sign up for text notifications for delivery updates. You can select alerts when your order ships, when it’s expected to arrive and when it is finally delivered. Can I cancel my order?