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The employees that work here are from the Corporate Office and they can do things the phone reps can't. So, go ahead and send that direct message to Xfinity Support. You might not get Ethan, but anyone that you "talk" to will know what is going on and is able to help.
I apologize this wasn't the answer you were looking for. I am a live person and can help you via Forums. Here's the phone number to our customer support department if you'd like to speak to someone over the phone 1-800-934-6489. In the Xfinity app, click the chat bubble icon on the upper right-hand corner.
@user_016578 If you send us a private message with your full name using our peer-to-peer chat service, we'll be able to help out with this further!
Hi, @user_af7a95. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. We have all the tools to help with your cable line and make sure it gets taken care of.
@user_es69zf The only phone number we have for support would be 1-800-XFINITY and it would route you to the best team possible to resolve your concern. Our team here also offers support for our valued customers for any questions or concerns you may have.
There are many convenient ways to pay your Xfinity bill. Regardless of the status of the services at your address, you can sign in to your Xfinity account to view and pay your bill online.
1-800-COMCAST. 1-800-XFINITY. or the number on your billing statement. Let me say, however, here you will get help from a Corporate Employee and the customer support here is fantastic! So, I urge you to follow the steps, which is not as bad as you think, to connect with an Official Employee, not a bot, but a real live sentient person ...
Any Xfinity agent can enter in a ticket for the field to address down or drooping lines. Once entered, the field will be alerted and schedule for a technician to raise and/or remove/replace the lines as needed. Dependent on the area, and the number of jobs in the system, lines are addressed within 3-7 business days.
There must be a per-subscriber $$$ cost to Comcast-Xfinity for providing this service. Anyway, in almost all cases, the customer had to call/visit/chat with Comcast-Xfinity to get the incoming Caller's ID back on the TV Screen. I will be doing one of those myself tomorrow. -Allen in Chicagoland
There is a low hanging and now hazardous cable wire in my backyard. I was unable to report or schedule a repair with the automated website assistant. How may I arrange a service call to...