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Seller_oGFKRixtdkjxL. Perfectly normal and very annoying - no of us have any idea why Amazon allow this - it’s annoying for us as you’ve encountered and equally annoying for the customer who most of the time have no idea their payment details are not longer valid and ignore Amazon’s automated ‘please update your payment method’ messages.
Per Amazon: "On the Manage orders page, an order with a status of Pending might indicate an issue with the buyer's payment method or a convenience store payment method. In some cases, our payment and order detail verification processes can potentially extend order processing times for as long as 21 days."
Orders in pending status indicate an issue with the customer’s payment method/card. Those orders are not in a shippable status because they have not been confirmed and should not be shipped, even if the buyer contacts you directly. Pending orders cannot be cancelled manually by a seller or by Amazon.
I sent in 4 identical units that sold the same day they arrived in a FC, which was 29th of November. All four have been Pending orders since. Seems rather strange, but there is zero stock now of this item and an ideal time for them to be returned to my inventory as available. How long does Amazon leave FBA orders as Pending before cancelling them?.
Pending orders are probably one of the most annoying features of amazon. Once they are pending over a day, most orders are cancelled or get to the alloted time period before they lapse. Would be much better to give the seller more control and be able to cancel pending orders manually after 24 hours if they wished to do so. Most pending orders ...
Hi everyone, I have an unusually large number of orders FBA in Pending mode (76). Usually, I only have say 15 or so and I put that down to payments being processed. Does anyone know why this may be happening please.
WeCostLess: Does anyone know if there is a limit to how long orders like this stay open on Amazon. Pending orders / payments can last from days to about 2 weeks or so. The pending signifies an issue with the buyer’s credit / debit card. If the buyer fails to respond to Amazon’s notification emails Amazon finally cancels the order.
I have some FBA orders which have been pending for more than 2 months (dating back to 5 Jan and 17 Jan) which is far too long. I have contacted Seller Support on 5 March to try to cancel the orders and was told that the orders could not be cancelled as that is on the shipping process already, with the expected shipped date being 9 March 2021.
I usually have about 50-100 FBA orders in pending (either awaiting shipment by Amazon, or payment by customer). This has been climbing at an alarming rate since Friday when it hit 400+. I raised a support case and got what appears to be the usual support copy and paste reply, saying short staffed due to Covid etc. Fair enough I thought…
Do not ship an order while in Pending status, even if the buyer contacts you directly. If a buyer contacts you while an order is in Pending status (for example, to cancel a pending order), refer them to Amazon Customer Service for more information. Notes for seller-fulfilled orders in pending status: