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We are available over Xfinity Forums 7 days a week between 6:00 am - 12:00 am EST. If you feel more comfortable and would like to call, you can contact Xfinity by calling 1-800-266-2278. I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
2. Hit the compose button to the right of "conversations". 3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Type your message in the text area near the bottom of the window. 5.
X-finity! your robots customer service suck!! Total waste of time!! Isn't your customer worth to you live customer service that can "process" information and respond without WASTING YOUR CUSTOMERS TIME????? how much is your customer worth????? I dumped AT&T after 20 yrs for being liars never delivering now it seems xfinity's time is coming.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. - As you are typing a drop-down list appears. Select "Xfinity Support" from that list. - An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it.
Click "Sign In" if necessary. • Click the "Direct Message chat" icon. • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line.
Here's the phone number to our customer support department if you'd like to speak to someone over the phone 1-800-934-6489. In the Xfinity app, click the chat bubble icon on the upper right-hand corner. From the More tab in the Xfinity Home app, click Chat with an Agent. 0. 0.
On 4/2/2024, I live chatted with an Xfinity customer service representative regarding a third-party modem problem that stopped my email and significantly slowed internet speed. After an order was placed for an Xfinity modem rental, the agent offered me a "free iWatch as token of apology" .
XfinityBradM. @Nobody_ To verify if customers are eligible for Xfinity Mobile service we require their SSN and DoB to perform eligibility checks and assist with preventing fraudulent purchases and accounts. Please also note that sending unsolicited peer to peer direct messages to myself or any other user is a direct violation of our forum ...
A customer service representative job is to represent the company, resolve customer issues and maintain customer relationship. Not directing the customers to a competitor by saying Xfinity is a cheap network and rather use AT&T. Very disappointed with the customer service.
We do have a specialized team who can investigate this for you and see what is happening. Please reach out to our Customer Security Assurance team at 1-888-565-4329. They are open 8:00am - 12:00am EST, 7 days a week. They have the tools and resources to be able to investigate the high data usage and get this resolved for you.