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Discover secure and flexible loan servicing, customer service and financial management solutions that solve your business’s complex needs.
Firstmark Services is a trusted provider of loan servicing solutions for education, mortgage, and consumer loans. Manage your account, make payments, and access resources online.
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Firstmark Credit Union (formerly San Antonio Teachers Credit Union) is a member-owned, locally controlled not-for-profit financial cooperative. We were chartered in 1932, giving us the honor of being the oldest state-chartered credit union in San Antonio, Texas!
STAR, our loan servicing solution, is a customizable and reliable loan servicing solution that enables clients to effectively and efficiently manage and service unsecured loan portfolios. Our process-centered approach increases collaboration, accountability, and goal alignment while managing risk.
Contact Us. We’re available via email, phone, and mail to answer questions for companies, borrowers, financial aid professionals, and more.
Welcome to Firstmark Services! We're here to make your loan repayment as simple as possible. We're available from 7 a.m. - 8 p.m. (Central) Monday - Friday 844.649.2917
After servicing of your loan(s) has transferred, Firstmark will provide instructions to set up your new online account. You can access FirstmarkServices.com to view your billing statements, payment history, and related documents for your loan(s).
About Firstmark Services. Firstmark Services is a loan servicer that is a division of Nelnet, Inc. Our general hours of operation are Monday-Friday 7 a.m. - 8 p.m. Central (excluding holidays). Customer Service: Phone: 844.649.2917 Email: firstmarksupport@myloanmanager.com. Written Correspondence: Firstmark Services P.O. Box 82546 Lincoln, NE 68501
Since 1997, we have built strong partnerships and exceeded client expectations in managing the performance of private student loan and consumer loan portfolios. Systems and technology are designed uniquely for loan servicing.