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2. Gate agent - Wikipedia

   en.wikipedia.org/wiki/Gate_agent

   Agents have a variety of duties depending on the size of the airline, including making boarding announcements, assigning seats, handling standby passengers, monitoring jet way doors during boarding and disembarkation, and assisting in customer service duties. [1] Gate agents are able to see everything about each customer's flight ticket. They ...

3. Customer service representative - Wikipedia

   en.wikipedia.org/wiki/Customer_service...

   Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.

4. Aircraft ground handling - Wikipedia

   en.wikipedia.org/wiki/Aircraft_ground_handling

   Ground handling addresses the many service requirements of an airliner between the time it arrives at a terminal gate and the time it departs on its next flight. Speed, efficiency, and accuracy are important in ground handling services in order to minimize the turnaround time (the time during which the aircraft must remain parked at the gate). [2]

5. Fixed-base operator - Wikipedia

   en.wikipedia.org/wiki/Fixed-base_operator

   Fixed-base operator. A fixed-base operator ( FBO) is an organization granted the right by an airport to operate at the airport and provide aeronautical services such as fueling, hangaring, tie-down and parking, aircraft rental, aircraft maintenance, flight instruction, and similar services. [1] In common practice, an FBO is the primary provider ...

6. Job Descriptions Decoded: Sales/Customer Service Position - AOL

   www.aol.com/news/2014-05-14-job-descriptions...

   While it includes "customer service" in the title, the fact that the job leads with a need to accomplish daily, weekly and monthly close rates makes it clear that sales is a primary focus.

7. Baggage handler - Wikipedia

   en.wikipedia.org/wiki/Baggage_handler

   Baggage handler. In the airline industry, a baggage handler is a person who loads and unloads baggage ( suitcases or luggage ), and other cargo (airfreight, mail, counter-to-counter packages) for transport via aircraft. With most airlines, the formal job title is "fleet service agent/clerk", though the position is commonly known amongst airline ...

8. Ground support equipment - Wikipedia

   en.wikipedia.org/wiki/Ground_support_equipment

   Ground support equipment. Ground support equipment ( GSE) is the support equipment found at an airport, usually on the apron, the servicing area by the terminal. This equipment is used to service the aircraft between flights. As the name suggests, ground support equipment is there to support the operations of aircraft whilst on the ground.

9. Customer Service Job Description - AOL

   www.aol.com/.../15/customer-service-job-description

   Customer Service Job Description. Christine Rochelle. Updated July 14, 2016 at 9:08 PM. Customer service is a tough industry to work in, but with the right skills you can be successful and reap ...