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If the printer is making a good copy, then the printer hardware is fine. Since the printer is working fine on your laptop and phone, this means printer hardware is fine, it has to do with the computer itself, I would suggest you go ahead and uninstall the printer and then install the full feature software from the support website.
The printer is NOT turned off. I've turned it off and on a couple times, but the software still says the printer is turned off. I've run a test report on the printer and it identifies my wireless network. I've run a network configuration page on the printer and it says the wireless' status is "Disconnected". Any ideas?
Learn how to identify and resolve common issues with your HP Printer with the help of our various automated solutions including diagnostic tools, virtual agent and troubleshooters. Find automated diagnostic tools that can help resolve common printer issues. To see recommended solutions from HP to solve printing, scanning, wireless problems and ...
Download and run HP Print and Scan Doctor to automatically diagnose and resolve printer hardware and connection issues. After the Print and Scan Doctor opens, click Fix Printing to test your printer, and then follow any instructions to resolve the issue. Try to print.
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
This printer works fine with my old Win 7 Professional computer, but continues to give trouble with my new Windows 11 HP all-in-one computer. It has worked, then stopped now will only print in monochrome. HP Print & SCan Doctor reports no problems. It looks like a driver problem, how do I fix it?
I am having issues with my Officejet Pro 8710. It is set up on my wired network, along with various computers that are running Windows 7 home, Windows 7 Pro, and Windows 10 Home. I can print from the 7 Pro computer reliably, however, the other computers cannot always get the printer to print. I ...
Once HP Print and Scan Doctor opens, click Start, and then select your printer. If your printer is not in the list, turn it off and on, and then click Retry. If there is a connection problem, follow the instructions in HP Print and Scan Doctor. If a screen prompts you to turn on printer updates, click Yes.
Getting a Troubleshooting message that "More than one access point/wireless router has been found that matches your wireless network's name (SSID). If this is unintended, your HP printer might connect to the wrong wireless network." My 2.4GHz and 5GHz wireless signals have the same SSID. Is that a problem?
Welcome to the HP Support Community. Try a root level re-install -. 1) In the search box, type and open "Uninstall a Program". 2) Look for HP Printer software. 3) Right-click to uninstall. 4) In the search box, type and open “Devices and printers”. 5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on ...