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A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.
The primary role of the customer service representative is to interact with customers to address their concerns, answer their questions and assist them with their needs. A customer service...
Build your own customer service representative job description with skills, salaries and more. Duties include answering phone calls or emails from customers, and more.
Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints.
The Customer Service Representative attracts potential customers by answering product and service questions and suggesting information about other products and services. Process orders, prepare correspondences, and fulfill customer inquiries to ensure customer satisfaction.
The Customer Service Representative will be responsible for maintaining a high level of customer service by assisting and resolving any customer-related issues efficiently. This includes answering product and service questions, processing orders, and handling complaints in a courteous and professional manner.
Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships. Respond quickly, professionally, and accurately to...