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Comcast/Xfinity will not match new customer lower price offers for existing customers. This is an unfair and unprofessional way to do business with a customer since 2019. Last year, when my wife tried to get a deal on Internet, a Comcast/Xfinity employee made a mistake and changed our plan to 200 mbps, which we did not request.
Once you’re an Xfinity customer, they continue to send you information about all these deals to upgrade to the IPhone 12 5G and save $250. Then you check it out only to find out, you’re screwed, it doesn’t apply to existing Xfinity customers. I guess customer loyalty means nothing to Xfinity. 0. 1.
Visit us to exchange your existing equipment at an Xfinity Store or Comcast Service Center. If you own equipment, please visit My Device Info to find compatible modems for your level of service. You can also check to see if your existing modem is up-to-date. To see these instructions in a different language, see: Chinese; Portuguese; Russian ...
But since it ties to the bad treatment of existing customers, and since this $5 nickeling and diming (actually it is way MORE than that - it is a way to coerce/force customers to give up their banking data to Comcast, and despite claims of these corporations that they want to "protect"/"secure" the customer, actually exposes the customer's bank ...
So, after going the Direct Message route these are my options: Monthly cost 2020: $150. Monthly cost 2022: $180 (before promotion ends) Monthly cost 2022: $230 (with no promotion) Monthly cost 2022: $210 (with 1yr. promotion) So, it does not appear to me that Xfinity values long term (30+ years) customers who pay their bill on time every month.
This is never the experience we strive for our customers to receive, and we certainly do not want to lose you as a customer. Since Xfinity Mobile support is currently limited with us on this platform, the best level of support would be reaching out via. any of the following methods: SMS Text Message: 1 (888) 936-4968. Phone: 1 (888) 936-4968.
It's that time again when my triple play bundle promotion runs out and I have to call in and try to negotiate a deal. Over the years, many customer service reps have been very helpful and unlike some customers I haven't had any problems with Comcast in my over 20 years of service. That being said the cost each time keeps getting higher and higher.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. • Type your message in the text area near ...
Device credits applied monthly to your account over 24 months so long as Device Agreement is in effect. 2. Get A Free Unlimited Into Line when You Buy Any Line of Unlimited. - Offer ends 1/10/24. Existing Xfinity Internet customers with a plan that has been active more than 90 days only.
Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it.