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Results in 5 - 10 Business Days. It's the fastest, easiest way to file a warranty claim. Simply answer a few quick questions, download, and print a measuring device, and upload some photos of your product (s).
Customer Service Request Form. Please fill out the following fields so we can route your request to the appropriate representative. We respond to most inquiries received during normal operating hours within an hour. To submit a warranty claim, please use our Warranty Claims page.
Results in 5 - 10 Business Days. It's the fastest, easiest way to file a warranty claim. Simply answer a few quick questions, download, and print a measuring device, and upload some photos of your product (s).
Value of accessories received (up to $300) will be deducted from refund if mattress is returned. Offer valid while supplies last at participating locations. Visit a store, call (877) 316-1269 or chat online for complete details. Offer valid 2/28/24-4/23/24 or while supplies last. See store for details.
In order to file your warranty claim, please be sure to have a copy of your invoice as the warranty provider will require a proof of purchase of both the item and the extended warranty purchase. If you need to obtain a copy of your invoice, please go to our Customer Portal page.
If at the end of your Power Base Protection Plan term you have not filed a warranty claim, we will return to you the full amount spent to be used as an in-store credit. Simply bring your receipt in to any store and receive an instant in-store credit to be used on any product.
Login to your Mattress Firm Customer Portal Customer Account.
Houston, Texas – January 7, 2022 – Mattress Firm Group Inc. (“Mattress Firm”) today announced that it has filed a registration statement on Form S-1 with the Securities and Exchange Commission (the “SEC”) for a proposed initial public offering of its common stock.
Mattress Firm is unable to exchange or refund stained, unsanitary or damaged mattresses under the 120 Night Sleep Trial®. That’s why we highly recommend using a waterproof mattress protector to help keep your new mattress clean.
If you haven’t filed a warranty claim by the end of your Outlet Mattress Protection Plan term, bring your receipt to a store to receive in-store credit for the amount of your plan.