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At the 2023 Collision Conference, Wayfair CEO Niraj Shah told Yahoo Finance that the company is already seeing AI help solve customer support challenges across its massive assortment of home goods ...
The Wayfair headquarters in the Back Bay section of Boston, Massachusetts in 2018. Wayfair Inc. is an American e-commerce company based in Boston, Massachusetts [6] that sells furniture and home goods online. Formerly known as CSN Stores, it was founded in 2002, and currently offers 14 million items from more than 11,000 global suppliers. [3]
The Job: Customer Service Representative What It Pays: $9 to $19 an hour , according to Pay Scale. Perfect For: "People" people with patience to spare who are good at talking on the phone while on ...
They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...
(Reuters) -Wayfair said on Friday it would lay off 1,650 employees, or about 13% of its workforce, and forecast annual core profit above estimates, sending the online furniture retailer's shares ...